These fees allow us to have systems in place that ensure proper delivery of e-ticket files from our sellers to each and every one of our customers.

We can only guarantee that venues will be able to scan tickets off of your phone if they are specifically designated as Mobile E-tickets. In fact, this type...

For the same reason we cannot change the delivery method of your tickets, we are unable to acquire tickets in a different format for you to keep as a souveni...

Sometimes when sellers expect to get their tickets in as traditional hard stock tickets, but end up receiving e-tickets from the venue, they will print and s...

There are a few specified delivery methods that fall under the category of Special Delivery. Sellers will use these methods when they are unable to deliver ...

This standard fee is applied to all orders marked as special delivery and is used toward setting up seamless ticket exchanges between you and the seller.

Special Delivery is often set up when the event is too soon to ship the tickets, however that isn't always the case. Sometimes tickets are originally set...

Sometimes sellers get tickets in sooner than they were expecting or in a different format that can ship.  If this happens, we contact our customers to get a...

If you need to change the name on your order, please email us with the new name and phone number of the person who will be picking up the tickets. As th...

You will receive an email with all of the contact information you will need to pick up your tickets on the day of the event, including the number of the sel...