Ticket Delivery

Why is there a fee for the delivery of e-tickets?
These fees allow us to have systems in place that ensure proper delivery of e-ticket files from our sellers to each and every one of our customers.
Wed, 14 Dec, 2016 at 2:47 PM
Can the venue just scan the tickets off my phone?
We can only guarantee that venues will be able to scan tickets off of your phone if they are specifically designated as Mobile E-tickets. In fact, this type...
Tue, 31 Jan, 2017 at 2:39 PM
Is it possible to get hard copies of my e-tickets to keep as a souvenir?
For the same reason we cannot change the delivery method of your tickets, we are unable to acquire tickets in a different format for you to keep as a souveni...
Wed, 14 Dec, 2016 at 2:47 PM
Why were printed e-tickets shipped to me?
Sometimes when sellers expect to get their tickets in as traditional hard stock tickets, but end up receiving e-tickets from the venue, they will print and s...
Mon, 6 Feb, 2017 at 2:19 PM
What does "Special Delivery" mean?
There are a few specified delivery methods that fall under the category of Special Delivery. Sellers will use these methods when they are unable to deliver ...
Fri, 3 Feb, 2017 at 5:53 PM
Why do I have to pay a Special Delivery fee?
This standard fee is applied to all orders marked as special delivery and is used toward setting up seamless ticket exchanges between you and the seller.
Wed, 14 Dec, 2016 at 2:48 PM
My event is more than a week away, why is Special Delivery my only option?
Special Delivery is often set up when the event is too soon to ship the tickets, however that isn't always the case. Sometimes tickets are originally set...
Tue, 31 Jan, 2017 at 1:19 PM
Why did I receive an email stating that my Special Delivery order can now ship?
Sometimes sellers get tickets in sooner than they were expecting or in a different format that can ship.  If this happens, we contact our customers to get a...
Wed, 14 Dec, 2016 at 2:52 PM
Can I change the pickup name for my Special Delivery order?
If you need to change the name on your order, please email us with the new name and phone number of the person who will be picking up the tickets. As th...
Tue, 7 Mar, 2017 at 11:33 AM
What do I do if I run into issues picking up my tickets on the day of the event?
You will receive an email with all of the contact information you will need to pick up your tickets on the day of the event, including the number of the sel...
Tue, 28 Feb, 2017 at 10:59 AM