Ticket Delivery

Are Mobile E-tickets, Email Delivery, and Instant Download the same? How do I use these tickets?
There are three types of tickets that may be sent to you via email. These types of tickets are in the form of PDF files. When they are ready, you will recei...
Tue, 7 Feb, 2017 at 5:58 PM
Am I guaranteed to receive my tickets in time for the event?
All orders are tracked by our customer service department so we can guarantee all tickets will be delivered in time for your event.  You should have recei...
Wed, 14 Dec, 2016 at 2:36 PM
Can I track the tickets that are being shipped to me?
We will send you an email with the estimated shipping date of your tickets as soon as the seller confirms your order.  You will receive a second email wit...
Wed, 14 Dec, 2016 at 2:36 PM
I didn't receive my tickets the day after I placed my order even though I selected Overnight Delivery at checkout. Why is that?
Selecting Overnight Delivery means that the tickets will be shipped on an overnight shipping label when the tickets are ready to be shipped, not necessarily...
Wed, 14 Dec, 2016 at 2:38 PM
What happens if I'm not available when the tickets are delivered?
Typically, the delivery driver will make three attempts to deliver the package.  If no one is there to sign for it during any of those attempts, they hold i...
Tue, 7 Mar, 2017 at 11:34 AM
Can I change my shipping address?
Please email us if you need to make any modifications to your shipping address.  Please note, we are unable to ship to PO Boxes or APOs.     If the ticket...
Tue, 7 Mar, 2017 at 11:33 AM
Why is there a signature requirement on my package?
We require a signature on most packages because we want to ensure that tickets are delivered to the correct person.  This is because it is very difficult to...
Wed, 14 Dec, 2016 at 2:43 PM
Can I request a delivery method change?
We are not able to change the delivery method of your order because it is determined based on the form in which the seller has the tickets.  For example, if...
Wed, 14 Dec, 2016 at 2:43 PM
Can I have the email to download my tickets resent to me?
Click here to have the email with the link to download and print your tickets resent to you.  Once on that page, enter your email address and order number a...
Tue, 31 Jan, 2017 at 12:46 PM
What should I do if I am unable to download the ticket file?
If you are having trouble downloading your tickets from the link in the email, try the following solutions: Open the link to the PDF files in a different...
Wed, 14 Dec, 2016 at 2:46 PM