FAQ 0

Getting Started 0

General Information 7

• What is your 100% Guarantee?
• Is this site legitimate?
• What kind of customer service do you offer?
• When will my tickets arrive?
• Will my tickets be valid and authentic?

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Browsing For Tickets and Placing an Order 20

• How do I search for tickets?
• Why can't I add a different set of tickets to my cart?
• How do I filter the ticket listings by an attribute (quantity, price, etc...)?
• Why can't I select the quantity of tickets I want?
• How close to the event can I purchase tickets?

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Ticket Delivery 27

• Are Mobile E-tickets, Email Delivery, and Instant Download the same? How do I use these tickets?
• Am I guaranteed to receive my tickets in time for the event?
• Can I track the tickets that are being shipped to me?
• I didn't receive my tickets the day after I placed my order even though I selected Overnight Delivery at checkout. Why is that?
• What happens if I'm not available when the tickets are delivered?

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Cancellations and Exchanges 3

• Do you compensate customers for events that are cancelled or rescheduled?
• Can I cancel my order or exchange my tickets?
• How does COVID-19 impact my tickets and events?

Pricing and Fees 9

• Are the prices I see while browsing for a single ticket or all of the tickets in the listing?
• Who sets the price of the tickets on your site?
• Can I submit an offer or negotiate the price of tickets with the seller?
• Are the more expensive tickets always better seats?
• Do ticket prices typically drop as the event date approaches?

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Ticket and Event Information 8

• What does it mean if the tickets say Obstructed View?
• Why is my name not on my ticket?
• Where can I find out what time the venue opens or when certain acts are set to perform?
• Will I be notified when the seller confirms my order?
• Should I bring my order summary email to my event?

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