All sales placed on our site are final. This is stated in our terms and conditions and every customer is required to mark that they agree to to this policy at time of checkout.
This policy is in place because once a seller confirms the order you placed, we are locked in a binding contact with them for those tickets. Since sellers hold us to strict all sales are final policies, we are unable to make any exceptions to this rule.
We are also unable to do any exchanges because all of the tickets on our site come from different sellers, so it would not be an even exchange.
If you no longer wish to attend the event with the tickets you originally purchased, we recommend trying to resell your tickets to friends or family members via social media or through a classified add.
If you purchased ticket insurance from Allianz Global Event Ticket Insurance when you placed your order, you can contact them here for more information about their policies.